Improving the internal user experience for live chat agents
Improving the internal user experience for live chat agents Timeline May – June 2023 Platform Web App My Role UI/UX Designer Project summary This project focused on enhancing the internal user experience for live chat agents by redesigning the backend interface that supports chatbot handoffs. Initially, the system prioritized the chatbot functionality—handling queries related to […]
Designing an on-demand room booking experience with iAdea panels
Designing an on-demand room booking experience with iAdea panels Timeline Early 2022 – June 2023 Platform iAdea + ServiceNow My Role Lead UX Designer Project summary As part of a workplace rebrand, our team was also tasked with designing an intuitive, on-demand room booking experience using iAdea touchscreen panels installed outside meeting rooms. The goal […]
Applying brand and design standards to a workplace portal
Transforming an IT service portal for a global packaging supplier
Transforming an IT service portal for a global packaging supplier Timeline Apr – Sep 2024 Platform ServiceNow Employee Center My Role Product/UX Designer Introduction The IT Services portal is powered by ServiceNow Employee Center which provides users with easy access to various IT-related services, information, and support. It acts as a one-stop destination where employees […]